What am i really paying for?

Has anyone faced any similar issues lately i live in tetuan and my adsl xtra (20 mbps plan) has been facing this issue since early days of this month even after paying my bills, i called customer service and they've done nothing helpful, they said a technician will come up to fix it which never bothered to show up, i reached to the local agency to fix this issue and they also just did nothing helpful, i have regrets taking inwi as my isp, keep in mind i'm paying every single month exactly on time no bills behind or in debt If anyone got a solution or if would y'all recommend switching up to orange?