Has anyone dealt with an Order from Native getting returned to them?

Something happened with the USPS with my recent order from Native Store, and my order got returned to sender mid delivery (hadn't even made it to my city yet) I've tried reaching out to Native Support over the past couple of weeks, but I haven't heard anything back? Had anyone dealt with this before and can help me with what to expect? I'd prefer my order not get lost, or be out the money of the figure if Native never gets back to me.